Loyalty News & Analysis

Deloitte Survey: 40% Forget to Redeem Airline and Hotel Rewards

According to Deloitte's 2025 Consumer Loyalty Program Survey, 40% of respondents sometimes forget to redeem their airline miles and hotel points. Certain loyalty programs, such as Delta SkyMiles, Southwest Rapid Rewards, and United MileagePlus, provide rewards that do not expire. However, many hotel and airline rewards may expire after 12 to 36 months of inactivity. This information is critical for consumers who want to maximize the value of their loyalty rewards and ensure they do not lose them over time.