TMobile News & Analysis

T-Mobile Increases Fees Amid Rising Customer Churn to 0.93% in 2025

T-Mobile's postpaid phone churn rate climbed to 0.93% in 2025, up from 0.86% in 2024, as customers react to several fee hikes. The company has recently raised its restocking fees for device returns, increasing the charge for devices over $600 from $70 to $75, while fees for devices priced between $300 and $599 rose from $40 to $50. The competitive landscape and rising consumer sensitivity to pricing have led to warnings from the market about potential impacts on subscriber numbers. This trend reflects a broader concern among U.S. consumers regarding increasing phone bills, with 58% reevaluating their plans after a price hike.