RentalCars News & Analysis

Hertz customers face $2,000 deductible for cracked windshield charges

A customer reported a cracked windshield on a Hertz (HTZ) rental car and inquired if they could be charged for the repair. The customer mentioned a $2,000 deductible associated with their insurance policy. Without hearing the sound of impact, they expressed uncertainty about the situation. This incident raises questions about rental car policies and customer liability, which can impact consumer confidence and expectations in the rental market.