CNA News & Analysis

British Gas (CNA) Settles Prepayment Meter Scandal with £20M Payment

British Gas (CNA) has agreed to pay £20 million into a redress fund to compensate customers following an investigation into the forced fitting of prepayment meters. The regulator Ofgem also stated that British Gas will write off up to £70 million of debts for vulnerable customers. This practice, which involved breaking into customers' homes without their consent, led to the installation of 40,000 meters lacked permission between 2022 and 2023. Ofgem has now banned such installations in high-risk households, emphasizing the need for more stringent regulations.