hiddenfees News & Analysis

StubHub (STUB) Fined £900,000 for Refunds Over Hidden Fees

StubHub UK has been ordered to refund over 50,000 customers, paying an average of £10 each, and fined £900,000 for not displaying total prices upfront. This decision follows an investigation by the Competition and Markets Authority (CMA), which identified mandatory costs added at the final checkout stage. StubHub admitted to violating consumer protection laws and received a 40% reduction on its fine. The CMA has enhanced powers under the Digital Markets, Competition and Consumers Act to enforce transparency in pricing across online platforms, signaling a crackdown on hidden fees.